RETURNS
Returns & Refunds Policy
Last Updated: December 13, 2025
At Rocsteadi Apparel, we want you to be completely satisfied with your purchase. However, due to the nature of our apparel products, we have a strict returns policy to ensure fairness and hygiene standards.
When We Accept Returns
We accept returns on items that are in the same condition as received — unworn, unused, with tags attached, and in their original packaging. This includes items that are damaged, have manufacturing defects, or do not match the product description on our website.
If you wish to return an item, please contact us within 30 days of delivery to arrange a return. You'll also need your receipt or proof of purchase. We may require photos of any fault or defect (before you return it) as evidence to help us process your return as quickly as possible.
Upon verification, we will offer one of the following remedies at our discretion:
- A full refund (including original shipping costs for faulty items).
- A replacement item (if available).
- Store credit.
When We Do Not Accept Returns or Exchanges
We cannot accept returns or exchanges in the following circumstances:
- If the item has been worn, washed, or altered in any way (beyond trying it on for fit).
- If the item is not in its original packaging or is missing tags.
- For hygiene reasons (e.g., underwear or items in contact with skin, unless faulty).
- Sale items or gift cards.
All apparel items are thoroughly checked for quality before dispatch, and we provide detailed size guides, colour representations, and product descriptions to help you make the right choice.
How to Return an Item
- Contact us at returns@rocsteadi.com within 30 days of delivery, including your order number and details (and photos if the item is faulty).
- If approved, we will provide return instructions and a return authorisation. Items sent back without first requesting a return will not be accepted.
- Package the item securely in its original condition (with tags attached where possible) and return it to the address we provide.
- Return shipping costs for faulty items will be reimbursed if the fault is confirmed. We recommend using a tracked service, as we cannot be responsible for items lost in return transit.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved. If approved, we will process your refund within 10 business days to your original payment method. Please allow additional time for your bank or card company to post the refund. If more than 15 business days have passed since approval, please contact us at returns@rocsteadi.com.
Exceptions
This policy does not affect your statutory rights under applicable consumer protection laws (e.g., if goods are not of satisfactory quality).
Questions?
If you have any questions about our Returns & Refunds Policy or a specific order, please contact us at returns@rocsteadi.com. We're here to assist!
Thank you for shopping with Rocsteadi.com